Pricing at the ReStore is a mixture of art and science. Generally, we like to keep our prices lower than you will find elsewhere, especially compared to retail. When we receive new items, we attempt to find the lowest price out there... and then go lower. When pricing used items, you should consider similar items in the store, any noticeable damage, signs of wear/age, brand, condition, supply, demand, and uniqueness. Often, we stay competitive with garage sales, Facebook marketplace, Craigslist, and eBay. Ultimately, our primary goal is to make as much as we can to promote the home-building ministry of Habitat for Humanity, but we still want to ensure we have the best deals available!

Once an item has been priced and brought into the showroom, only a manager can change the price. Customers will frequently ask to negotiate, but out of fairness to all customers, we do not change prices for individual customers. Instead, we rely upon a color discount system. The color-coded price tags switch weekly. Once an item has been in the ReStore approximately 1 week, those colored tags become 15% off. After 2weeks, the price drops to 25% off, and after 3 weeks, the price is 50% off. After 4 weeks, it goes to 85% off. This ensures that overpriced items will automatically be marked down if they do not sell. If a customer thinks a price is too high, they can wait for it to be discounted... but they also risk someone else buying it before then. 

Sometimes customers will ask you to price an item without a price tag. Since nothing should leave the processing area without a price tag, that means someone has removed the tag from the item. For larger items, this is the way a customer "claims" an item while they are still shopping. Rather than carry a couch around with them, they can carry the tag, and no one else is permitted to purchase that item. However, if the item is not purchased by the end of the business day, it is repriced and made available for sale the following day. 

All donations are property of the ReStore and may not be taken without being purchased or given authorization from the ReStore manager. Removing items without approval is a violation of HFHMC policy and will result in dismissal from the ReStore. 

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If you wish to purchase an item, you can do so in one of two ways. Any item that has been in the showroom for a minimum of 48 hours can be purchased using the volunteer discount of 15%. This practice helps avoid the perception that staff and volunteers price the best items artificially low, so they can save themselves money. Items priced too low should sell before the 48-hour mark. If you have a need for something that has not been on the floor 48 hours, a manager must price the item for you. 

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Items sold at the ReStore are sold on a first-come, first-served basis, and with the exception of warrantied items, everything is sold as is.

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To be fair to the customers who are shopping at the store, the ReStore does not "hold" any items for people until an item has been purchased. Once an item has been purchased, the store will hold it in our sold room for up to 3 business days while the customer makes transportation arrangements.

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The ReStore provides a 15-day warranty for all appliances and other items that cannot be fully tested before purchase. All other items are sold as is. The ReStore is unable to provide returns or exchanges for items unless they have a warranty. We encourage everyone to measure twice to ensure they purchase the right items!